Secure, Simple Payment Support

Secure, Simple Payment Support

All Cura account payments are managed by our trusted servicing partner, Evolve Servicing Limited.

How to Make a Payment

All payments related to your Cura Care Online account are handled securely by our exclusive servicing provider:

customersupport@evolveservicing.com

If you're unsure about your plan status or payment options, you can contact them directly for personalised support.

Step-by-Step Payment Guide

Step-by-Step Payment Guide

Step-by-Step Payment Guide

Step-by-Step Payment Guide

Step-by-Step Payment Guide

Step-by-Step Payment Guide

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Step-by-Step: Making a Payment

Locate your account number
Your account number should be included in the communication you received from Cura or Evolve.

Contact Evolve Servicing
Reach out via email or the contact details provided to confirm your balance and next payment date.

Choose your payment method
Evolve will provide options for making payments — including bank transfer, direct debit setup, or card payments.

Receive confirmation
Once your payment is processed, you’ll receive a confirmation for your records.

Received a Letter or Call from a DCA?

This usually means that your IVA or DMP has ended or been terminated. Don’t worry — you still have options.

If you’ve been contacted by a debt collection agency in relation to your Cura account, you’ll now need to speak with them directly to set up a new, affordable repayment arrangement.

If you're unsure what this means, you can contact us and we'll help you understand your next steps.

What Happens After You Make a Payment?

Once your payment is received, Evolve Servicing will update your account and report any progress (like a full settlement) to Cura and the relevant credit reference agencies.

This ensures your credit file is kept up to date and your repayment plan stays on track.

If your debt is paid in full, your credit report will show the account as “satisfied”

Need Help Staying Organised?

1.Set up a monthly reminder in your calendar to avoid missing a payment

2. Add Evolve’s email to your contacts so their messages don’t go to spam

3. Reach out if your situation changes — we’re here to support you

We understand every situation is different. If you’re not sure where to begin, reach out — we’ll help you take the next step.

support@curacareonline.co.uk
Monday–Friday, 9am–5pm